FAQ's

How do I change my shipping address once my order is placed?

We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please check your address is complete and correct with all information .
Once your package is shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking account to make sure you can receive your order.

How do I change/modify my order?

Please note that we can help you modify your order before shipment.
It includes changing the size or the color of an item, removing an item, changing your shipping address.
Once your package shipped, we will not be able to change anything.

Why didn't I get an email about my order being shipped?

We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder. It normally takes 3-7 business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within 7 days of the date you placed your order then please contact us.

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your glocalCART account and click "My Orders" button to see your orders.


What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.You are protected when your order did not arrive on time,undelivered or product was not as described.